Sun Skin would like to thank you for checking out our online shop. Great customer service is extremely important to us. We want to make sure your experience with Sun Skin is positive. If you have a question you want answered please feel free to contact us.
FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
We gladly accept Visa, MasterCard, America Express, Discover through PayPal.
Do you charge sales tax?
All online orders shipping to Ohio will have sales tax of your appropriate county that you live in applied during checkout.
When will you ship my order?
We generally ship orders within 24-48 hours of order placement on business days (Monday through Friday until 4PM). Orders placed on Fridays after 4PM, Saturdays and Sundays will ship on the following Monday. Please note: During times of high volume, i.e. holidays or large events, our processing and shipping times may be greater than 48 hours.
Do you ship internationally?
We do. We ship to most countries outside of the United States. Be aware that shipping times are not the same as they are in the United States. Purchaser will be responsible for any additional customs charges, duties or fees upon delivery.
What is the status of my order?
You can view your order status at any time by logging in to your account here. Your order status is updated in real time.
How do I track my order?
Once your order has shipped you will receive an email with your tracking number. You will be able to track your package within 24 hours of the time it ships from that email.
How do I know if something is in stock?
Our website features real time inventory. If you see the “add to cart” button, it means the item is in stock.
Can I make a return?
Yes. Make sure before ordering merchandise to check our size chart. All returns must be made within 30 days of receipt. Fill out our return form and mail your return to the address specified below. For additional questions about returns click here.
Returning or Exchanging Merchandise:
Do you do Back-orders?
No. We do not do any back-ordering. Many companies do this but cannot fill their customers’ expectations. We have a “what you see is what you get” policy. If there is no “Coming Soon” or “Pre-Order" text underneath the description or image of a product, then we will not be receiving and/or making that item again. At least not in the near future.
You sent me the wrong item, wrong size or forgot an item!
We are truly sorry about the mistake we made! While we try our best to get things right, we do make mistakes from time to time. Please email us and we will fix any problems for you.
How do your shirts fit?
Our t-shirts are cut for a youthful shape. If you're not sure what size to get or if you're in-between sizes, we recommend you order one size up. Please check the size chart located on our website to find more info on sizing. We print all of our shirts locally on American Apparel® and Gildan® blank goods. Material information can be found on the individual product pages. If you have questions about sizing issues, please feel free to contact us for sizes you don't see in our inventory.
CONTACT BY EMAIL
Shipping: firstname.lastname@example.org – Subject Line “Shipping”
Returns: email@example.com – Subject Line “Returns”
General Information: firstname.lastname@example.org– Subject Line “General”
99 South Walnut Street – P.O. Box 1453
Youngstown, Ohio 44501
United States of America